When you book a property or contact us, we may collect personal information such as your name, email address, phone number, and payment information.

When you use our website we record the pages you view and when, how long each page is visible and how far you scroll, the buttons and links you click (their labels, never what you type), the website or campaign that referred you, and your device type, browser, operating system, screen size, language and time zone. We derive an approximate location (country, region and city) from your connection; we do not store your IP address. If you are signed in, this activity is linked to your account; if not, it is linked to a random identifier stored in your browser. We use it to understand how Stayvana is used and to improve it, and keep it for 180 days, after which it is deleted automatically.

We use first-party browser storage (not third-party advertising cookies) to keep you signed in and to hold the random identifier described above. If your browser sends a Do Not Track or Global Privacy Control signal, we do not collect usage data at all. You can also clear the identifier at any time by clearing your browser's site data for Stayvana.

To facilitate bookings, process transactions, and manage customer support.

To send you updates, promotional materials, and other information related to your bookings or our services.

To analyze usage and improve our website functionality and user experience.

To monitor and prevent fraudulent activities and ensure the security of our platform.

We share your booking information with property owners to facilitate your stay.

We may share your information with third-party service providers who perform services on our behalf, such as payment processing and customer support.

We may disclose your information if required by law or in response to valid requests by public authorities.

You can request access to the personal information we hold about you.

You can request that we correct any inaccuracies in your personal information.

You can request that we delete your personal information.

You can request that we restrict the processing of your personal information.

You can object to the processing of your personal information.

You can request a copy of your personal information in a structured, machine-readable format.